The Control Room of the Institute, first in Sicily to obtain the UNI 11068:2005, working 24 to 24 hours 365 days a year, is able to ensure the User control is constant throughout the day it is working it holiday.
The Operations Centre is equipped with sophisticated technology capable of allowing the best possible result in the timely satisfaction of all the needs of the customer.
The staff in charge of the The Control Room is in possession of the decree appointing a active manned guarding, carefully selected by the Institute for the management of the Central is trained and constantly updated by industry professionals, has very specific duties, including that of ensuring compliance the prohibition of access to The Control Room by unauthorized persons, adhered to deliveries given.
The Control Room is equipped with 5 operator stations and uses computer systems and software products from the latest generation SICEP SpA The Control Room is equipped with Pc Desktop, Laptop and Tablet complete with cameras, used for unauthorized external connections and communications network via EDGE / UMTS / HSDPA and maintenance of remote systems.
Linkages between the GPG operating, the various alarm devices for users, and the The Control Room are guaranteed by the Ministerial concession of two radio frequencies, one with national coverage and provincial, can cover the entire area of jurisdiction .
The Control Room is equipped with 4 phone lines PBXs, 2 VOIP lines, 1 fax line, 2 ADSL lines, radio links located throughout the area for a 360-degree coverage, in addition to the innovative STT (SMART TO TALK) to cover areas not reached by the bridges radio.